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Monday, August 2, 2010

You Can't Fake Enthusiasm

Well, maybe you can fake enthusiasm, but probably not very well.  And not for very long either.

I had lunch today at a local seafood restaurant and our waitress was great: she was engaging, attentive, and genuinely enthusiastic.  The food was great too, but that's beside the point.  Even if the food had been just okay I would still have rated the lunch as excellent just based on the great service. 

Many customer service experiences lack enthusiasm, which is a shame.  Showing some enthusiasm can be an easy and meaningful way for a customer service rep, sales person, or really anyone to delight their customer.
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